This Privacy Policy explains how Cleaners W3 collects, uses, stores and protects your personal data when you use our cleaning services. It applies to all individual and business customers of Cleaners W3 in our service area, as well as people who contact us to request information or a quote.
We are committed to protecting your privacy and handling your personal data in a transparent and lawful way, in accordance with the General Data Protection Regulation and applicable data protection laws.
This Privacy Policy covers all processing of personal data carried out by Cleaners W3 in connection with the provision, promotion and management of our cleaning services. This includes data processed when you contact us, make an enquiry, request a quote, book a service, or communicate with us in any way.
Cleaners W3 acts as the data controller for the personal data described in this policy. This means we decide what data we collect, for what purposes, and how it is processed, subject to legal requirements.
We only collect personal data that is relevant, adequate and limited to what is necessary for the purposes set out in this policy. Depending on how you interact with us, we may collect the following categories of data.
Identification and contact details: name, title, postal address, property access information necessary for service delivery, and other basic contact details that you provide to us.
Booking and service information: records of the services you have requested, dates and times of bookings, instructions about the property or cleaning tasks, and feedback or complaints about our services.
Communication data: information contained in messages you send to us, including enquiries, correspondence regarding quotes, and any other information you choose to provide when communicating with us.
Payment-related data: limited payment-related information required to process your payment for services. We do not store full card details when using external payment processors, but we may retain transaction identifiers, partial card details, and payment status information for accounting and record-keeping.
Technical and usage data: basic technical information generated when you visit our website, such as IP address, browser type, approximate location based on IP, and information about how you use our site. We keep this information only as long as required for security, analytics and service improvement.
We process your personal data only when we have a lawful basis under data protection laws. Depending on the activity, we rely on one or more of the following bases.
Contractual necessity: we process identification, contact, booking and payment-related data when it is necessary to enter into and perform a contract with you, including providing our cleaning services, managing bookings, and handling payments.
Legal obligation: we may process and retain certain data when required to comply with legal obligations, such as tax and accounting requirements, consumer protection laws, and record-keeping rules.
Legitimate interests: we process some data for our legitimate business interests, provided these interests are not overridden by your rights and freedoms. These interests include managing our relationship with you, improving services, preventing fraud, ensuring security of our systems and premises, and defending legal claims.
Consent: in specific situations where we rely on your consent to process your data, we will clearly explain what you are consenting to and how you can withdraw your consent at any time. Withdrawal of consent does not affect processing carried out before consent was withdrawn.
We use your personal data for the following purposes, always in line with the lawful bases described above.
To provide and manage services: including responding to enquiries, preparing quotes, arranging and delivering cleaning services at your premises, adjusting services according to your instructions, and managing ongoing service relationships.
To process payments: including issuing invoices, recording payment status, resolving payment issues, and keeping appropriate financial records.
To communicate with you: including confirming bookings, sending service reminders, responding to questions or complaints, and notifying you about important changes to our services or this Privacy Policy.
To improve our services: including analysing anonymised or aggregated feedback and usage patterns to help us understand how our services are used and how we can improve them.
To ensure security and prevent misuse: including protecting our staff, customers and property, identifying and preventing fraud or misuse of services, and managing disputes.
To comply with our legal and regulatory obligations: including responding to requests from regulators or law enforcement where we are legally required to do so.
We do not sell your personal data. We share it only when necessary and in a proportionate way, with appropriate safeguards in place.
Service providers and processors: we may share your data with carefully selected third-party service providers who process data on our behalf and according to our instructions, such as payment processors, IT and hosting providers, customer management tools, and accounting or administrative service providers. These processors are contractually required to protect your data and may not use it for their own purposes.
Professional advisers: we may share data with legal, tax or accounting advisers when necessary to obtain professional advice or to establish, exercise or defend legal claims.
Authorities and law enforcement: we may disclose data where required by law, regulation or court order, or where we reasonably believe disclosure is necessary to protect our rights, the rights of our customers or the safety of individuals.
Business transfers: in the event of a restructuring, merger or transfer of parts of our business, personal data may be transferred to the new owner or entity, subject to data protection safeguards and continued respect for this Privacy Policy.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting requirements.
Service and booking records are normally kept for the duration of our relationship with you and for a period afterwards, where required for tax, accounting or contractual limitation purposes.
Payment and invoicing information is retained for the period required by applicable tax and financial regulations.
Correspondence and complaint records may be kept for a period that allows us to manage our relationship with you, respond to issues, and demonstrate how we handled your requests.
Technical and usage data collected for security or analytics is retained for shorter periods, only as long as needed for the relevant purpose.
When data is no longer needed, we securely delete it or anonymise it so that it can no longer be linked to an identifiable person.
You have a number of rights in relation to your personal data. These rights are subject to certain conditions and legal limitations, but we will always respond to requests in accordance with data protection laws.
Right of access: you can request confirmation of whether we process your personal data and request a copy of the data we hold about you, together with information about how it is used.
Right to rectification: you can ask us to correct or complete any personal data that is inaccurate or incomplete.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.
Right to restriction of processing: you can request that we restrict the processing of your data in certain situations, such as when you contest the accuracy of the data or object to its processing.
Right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided in a structured, commonly used and machine-readable format and, where technically feasible, to request that we transmit it to another controller.
Right to object: you can object to processing based on our legitimate interests if you believe your rights and freedoms override those interests. We will stop processing unless we can demonstrate compelling legitimate grounds or need the data for legal claims.
Right to withdraw consent: where we rely on consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.
You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been infringed.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. When we make material changes, we will take appropriate steps to inform you. The version published on our website will always show the most recent date of update and will apply to all Cleaners W3 customers in our service area.
You can book our cleaners W3 services just with one phone call and make your property clean again!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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